Last updated: 16 October 2026
Free delivery on every order
Delivery is free on all orders to addresses in the UK mainland. There is no minimum spend. Order by 3pm for next day delivery.
Where we deliver
We deliver to addresses in the UK mainland. If your address is elsewhere in the UK, for example in Northern Ireland or on one of the UK’s islands, please contact us by email at invigortex@gmail.com or via our Contact page before you order so we can check we can deliver to you. We do not currently deliver outside the UK.
Dispatch and delivery
Order by 3pm for next day delivery. Orders placed by 3pm are delivered the next day. We will email you when your order has been dispatched. Unless we agree a different time with you, we will deliver your order without undue delay and within 30 days of the contract being formed (see our Terms & Conditions). If your order is going to be delayed, we will let you know.
If you have a question about your delivery, contact us by email at invigortex@gmail.com or via our Contact page with your order number.
Damaged, missing or wrong items
If your order arrives damaged or leaking, something is missing, or we have sent the wrong item, please contact us by email at invigortex@gmail.com or via our Contact page as soon as possible with your order number and, if you can, photos of the item and packaging. We will put it right with a replacement or a refund, and we will pay any reasonable return costs.
Changed your mind?
Under the Consumer Contracts Regulations 2013, you have 14 days to cancel your order without giving a reason. The 14 days start on the day after you receive your order (or, if it arrives in more than one delivery, the day after the last item arrives).
- Tell us by email at invigortex@gmail.com or via our Contact page that you want to cancel, with your name, order number and the items you are returning.
- We will reply with instructions on where to send the items. Please do not send returns to our registered office address.
- Send the items back within 14 days of telling us you are cancelling. We recommend a tracked service, and keeping your proof of postage.
- Unless the items are faulty or not as described, you will need to pay the cost of returning them.
- You may handle the items as you would in a shop to check them. If they have been used or handled more than that, we may reduce your refund to reflect any loss in value.
Faulty items
Your rights under the Consumer Rights Act 2015 are in addition to your right to cancel. If an item is faulty or not as described, you can reject it for a full refund within 30 days of delivery. You can also ask for a repair or replacement and, if that is not possible or does not fix the problem, a refund or a price reduction. Contact us by email at invigortex@gmail.com or via our Contact page and we will arrange the return at our cost.
Refunds
We will refund you within 14 days of receiving the returned items, or within 14 days of you showing us proof that you have sent them back, if that is earlier. If you cancel before your order has been dispatched, we will refund you within 14 days of you telling us. Refunds go back to the payment method you used, and we never charge a fee for them.
Who we are
Pot Culture is a trading name of Invigortex Ltd, a private limited company registered in England (company number 14884570). Our registered office is C/O Philip Barnes & Co Limited, The Old Council Chambers, Halford Street, Tamworth, Staffordshire, England, B79 7RB. Our full Terms & Conditions also apply.